We want you to be satisfied with your EVOLUTON IN DESIGN purchases. If that's not the case, we'll gladly accept merchandise for return or exchange.

 

Returns and Exchanges

We accept returns or exchanges WITHIN 30 DAYS OF PURCHASE DATE provided that the item has not been used and the original tags are still attached. We will use our discretion upon receipt of the item.


For returns, if we determine that the item is in the condition in which it was purchased, you can expect a full refund to your credit card within 3 to 5 business days from the day we receive your return. In some cases, it may take an additional 2 weeks to be visible on your credit card statement.


Exchanges will be processed within 2 days from the day we receive the merchandise.
Customers are responsible for return shipping costs unless the product is defective or there was an error in the original shipment.

 

Returns

  • For returns, email us at customerservice@evolution72.com with your order number in the subject line or in the email.

  • Include the original invoice with the return package.

  • Once your return has been received, you will be notified and a refund will be issued to your original payment method.

Shipping fees are non-refundable

 

Exchanges

In case of an exchange, clearly specify the item(s) being returned and what you would like to exchange it(them) for. If there is an increase in price, we will contact you for credit card information. You will not be charged for return shipping

 

Cancellations

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. If you want to cancel your order, please send us an email at customerservice@evolution72.com

If you cancel your order AFTER it has been shipped, please follow our Return Policies. The cancellation will have to be treated as a Return with all applicable fees.

Disclaimer

  • EVOLUTON IN DESIGN is not responsible for Returns & Exchanges item(s) lost in the mail.  If we do not receive it, it never shipped!  
  • Items listed as 'CLEARANCE' or 'ON SALE' ARE NOT REFUNDABLE – these items are clearly marked on the website where applicable

 

Shipping

Please send all returns and exchanges along with a copy of your original sales invoice to:

Evolution In Design
Return Department
3500 Old York Rd
Gastonia, NC 28056